Audiment vs Resolver

Focuses on proactive daily/weekly operational audits: kitchen hygiene, refrigerator temperatures, visual merchandising, service speed, and cashier protocols to prevent standards from slipping.

Focuses on reactive incident management: logging shoplifting cases, security breaches, workplace accidents, internal fraud investigations, and insurance claims.

Used by frontline shift supervisors, store managers, and regional coaches on personal smartphones (BYOD) walking physical store aisles.

Used by loss prevention specialists, corporate security officers, and risk managers working on desktop investigation portals and incident dashboards.

Photo evidence is captured strictly through an in-app live camera modal with front/rear flip and orientation correction. Device gallery uploads are restricted by default, preventing staff from submitting pre-saved or stock photos.

Evidence management centers on uploading CCTV footage, security police reports, incident photos, witness statements, and investigation case notes.

Enforces high-accuracy GPS geolocation capture directly at final submission. If coordinates cannot be verified on-site within an 8-second window, submission is strictly blocked until physical presence is confirmed.

Incident reports record location metadata where an incident occurred, but do not gate ongoing audit workflows based on real-time geofenced presence.

Critical store failures automatically generate a tracked CAPA document with a strict 48-hour SLA assigned to the store manager, backed by proactive 6-hour cron reminders and photo-verified closure.

Incidents trigger investigative workflows, root-cause analyses, evidence custody logging, and legal risk assessments.

Supports surprise audits (suppressing manager pre-notifications) and 'Flashmob' mass-dispatches with custom hourly deadlines to verify promotional rollouts or sudden operational issues across all stores.

Tracks ongoing security risk assessments and security audits, but lacks consumer-grade mobile flashmob dispatch mechanisms for operational brand standards.

Dashboards provide cross-branch benchmark rankings, regional performance trends, and automated trend alert banners (flagging locations that score below threshold on 3+ consecutive audits) to surface systemic drift instantly.

Dashboards visualize incident heatmaps, shrink rates, loss prevention case volumes, and corporate security risk trends.

Flat per-location pricing with unlimited users per branch. Shift managers, assistant store leads, head chefs, and regional coaches all have dedicated accounts without driving up monthly software licensing bills.

Charges enterprise software licensing based on investigator seats, incident modules, and organizational size.

100% cloud-and-mobile responsive web app/PWA. Runs on any smartphone browser instantly via web link without requiring App Store downloads, MDM provisioning, or personal storage consumption.

Desktop web portal and incident reporting app designed for security teams and loss prevention officers.

Audits continue fully offline without interruption. You can capture live camera photos, complete logic-based checks, and the system syncs automatically in the background once the device reconnects to Wi-Fi or cellular.

Mobile incident logging supports offline submission for security personnel on patrol.

Proactive operational quality vs reactive security logging

Resolver logs security incidents and loss prevention cases after they happen. Audiment proactively inspects store standards, food hygiene, and customer experience to prevent defects from occurring.

48-hour automated CAPA SLAs

Store operational defects cannot wait for corporate security reviews. Audiment automatically triggers 48-hour SLA tasks with photo verification to fix store issues immediately.

Anti-fraud verification

Live in-app camera capture and GPS submission gating ensure that inspections capture authentic store floor conditions.

Corporate security and loss prevention incident investigations

If you are a retail loss prevention director or corporate security manager investigating shoplifting rings, employee theft, physical security breaches, and chain-of-custody evidence, Resolver is an industry leader.